Fronius, friendly, reliable and service-focused
Quality leader Fronius recently conducted an online survey in Germany to analyse customer satisfaction levels. The results spoke for themselves and demonstrated that Fronius customers have an excellent relationship with the company. There were glowing reviews for Fronius and customers gave useful suggestions for improvement.
The majority of the respondents expressed the view that they consider the Austrian inverter manufacturer to be friendly, reliable and service-focused. "We are delighted with the positive results of the survey. This shows that we are on the right track and our customers have a high degree of confidence in us," said Martin Hackl, head of the division.
More than 57% of all respondents indicated that Fronius has the best technical hotline in the market. The next competitor lagged way behind at a meagre 24%. The most important factor for the respondents was that Fronius employees are friendly and competent. The Fronius technical hotline is available for all the subsidiaries around the world and is available in the language of the relevant country. This strong international focus gives Fronius an edge.
Posted by Gloria Llopis | 2011-11-15